Frequently Asked Questions
Frequently Asked Questions
Why choose The Housekeeping Company of South Florida, LLC?
Not all cleaning companies are created equal. How do you make the right choice? Just ask the right questions! How long have they been around? Are they influenced by big investors, or by real people running a family business? Do they have the lowest rates? If so, chances are their cleaner wages are low, too. Sustainability is about sustainable wages and lifestyles for all. So, what really sets us apart from the competition? Our staff, integrity and reliability!
Are you licensed, bonded and insured?
Yes! We are a licensed business. Please feel free to ask our office for the most current copy of our Certificate of Liability Insurance, or any other info you wish to review.
What kind of background checks and training do you do?
In a word: thorough! We hire slowly and carefully to select only the best applicants whose work history shows strong customer service and longevity. in-depth application and interview, nationwide criminal background check, and multiple reference checks. That's just the beginning! Each team member passes tests on products, techniques and safety before entering the field. Now they're finally ready for our roughly 3-8 week hands on training program!
I want ongoing service. How does it work?
We may start by performing a one-time deeper Initial Cleaning depending on which service is selected, after which you have the option to schedule a fixed rate recurring service on a regular day/time with a default cleaner. To get started, please submit a quote request via our website, or contact us by phone,email or text. Upon receiving your quote, please let us know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning. We'll take it from there!
Do I have to be home when the cleaner comes?
Nope! Only if you want. Most clients prefer to "stay out of the way," so they can do more fun things before returning home to a sparkling clean house. It's customary to provide us with a spare key to keep in our office or either keep in a secured lockbox which we provide (a deposit may be required) set up discreetly outside your home. If you prefer, you're more than welcome to be home, and we'll be happy to work around you.
How is my key kept secure?
Upon receiving your key, we stamp it with a randomly generated key code which makes it identifiable only to those within our company and access to secured parts of our system. No name, no address, no nothing. If someone outside of our company came across the key, they would have no way of knowing to whom it belonged. Even more popular is our lockbox option, which stores your spare key inside. It always stays at the job location, and can also serve as an emergency entry method for your family. Just please be sure to keep the spare key in the lock box to avoid a lock out fee.
Can I have the same cleaner every time?
Yes and no. You'll be assigned a default cleaner for your service area. In the rare event of vacation/sick days, we'll let you know who's coming instead. Ongoing schedule changes do happen occasionally, in which case we'll try to provide advanced notice. Most clients love every cleaner they get. If you're not absolutely thrilled, rest assured that we are certain to have another cleaner who is right for you. We won't be satisfied until we've found the perfect match.
What about my pets?
One of your cleaner's favorite things about their job is getting to meet the furry members of your family! When you sign up for service, we'll ask about your pets, so we can be prepared for kitty or unfriendly dog. We do ask that you keep all pets secured as we may need to open the door several times and cannot be held liable for any escapes or injurys.
What if I'm not completely happy with the cleaning?
Your happiness is our happiness, and we stand by our quality guarantee. If the job isn't done to your satisfaction, just leave it as it is, and call us within 12 hours. We'll come back and make it right at no charge. We may also apply a credit for your next service for the inconvenience. If the work was done well, but more time was needed to finish all that you would have liked done, we can arrange to schedule more time.
What if I have to cancel a cleaning?
Should you need to reschedule or cancel, please make sure to provide a full 2 business days (48 hours) notice, excluding evenings/weekends when our office is closed. For instance, if your cleaning falls on a Monday, our office must know by the prior Thursday during business hours (8:30am-5:30pm).
- If less notice is given, the late fee is $25 if you reschedule to another day.
- If the appointment is skipped altogether, the late cancellation fee is 50% of the entire cleaning cost.
- Lock out or same day cacnellation 100% of invoice will be charged.
This helps reimburse your cleaner for lost work. Thank you in advance for your understanding that's why our clients are the best!
What is appropriate client etiquette?
Feedback is #1. Everyone wants a clean home, but you might be surprised by how widely that vision varies between customers. Please communicate often. You are always encouraged to double check our work - meticulously, even! Please kindly wait until we've finished and double checked it first. Tipping is never expected, but always appropriate and appreciated. Typical gratuity ranges anywhere from $5-$30 per cleaner, and can be added via cash or card.
How should I prepare for my cleaning?
It's customary to please pick things up off the floor and declutter counters and surfaces, within reason. This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are part of why you've hired us, we'll be happy to provide our maid service or add this service on to a cleaning service just kindly contact our office 24 hours prior to your appointment to make this change.
What are your general service areas?
We service all of broward and Miami dade county however some areas may incur an additional service fee service fees start at $15 please contact our office for exact cost of fee if applicable.
Are there any additional standard fees I may incur?
Yes, Unfortunately parking fees vary widely across south florida and are not included in the cost of service and are paid by the client and will be added on to your invoice. Seapass and similar fees are not included in the cost of service and will be required to be paid by the customer.
Because of the excessive heat we experience here in South Florida parking options must be within 1 average size block of your residence. Our cleaners have a busy schedule so they cannot spend more than 10 mins looking for parking space and may reschedule your cleaning, if you wish for your cleaner to look for parking beyond 10 mins time may be deducted from your service time please contact our office to authorize this use of time.